HKCAAVQ collects feedback from programme providers and Panel Members engaged in accreditation exercises, as well as from institutions using HKCAAVQ services. The surveys, conducted primarily through an online platform, form part of our internal quality assurance process for validating performance and checking client feedback. The Panel Members' survey is conducted in-house.
Data collected from the surveys are used for improvement purposes. Reports of the surveys are reviewed by the Council; findings and follow-up actions are shared with the respondents during activities such as training workshops, through written reports circulated to respondents, and during the Annual Operators’ Briefing.