Setting Key Performance Indicators (KPIs) to track and monitor performance and progression towards institutional goals and inform decision making.
Purpose
The purpose of this practice is to help achieve institutional goals. KPIs provide qualitative and quantitative measurements of the extent of achievement to inform decision making. Institutional KPIs are set to track and monitor performance and progression towards institutional goals. As units at different levels such as faculties and departments may make different levels of contribution towards the achievement of institutional goals, the KPIs can be adapted by individual academic units to cater for the variation. The overall institutional achievement can be assessed from the aggregation of the performance of individual units.
Outcome
The outcome of this practice is better decision making. The decision making is evidence based supported by the evaluation of achievement of the KPIs carried out through annual reviews at different levels of the institution. New KPIs for multiple levels may emerge when new targets or goals are identified during the annual reviews.